Australiana Online Pty Ltd is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs).
The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:
- Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
- Information derived from communications between us and you.
The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is your IP address and what you tell us about yourself, for example, by completing an online form when you request product information or place an order, or when you send us an email we will record your email address.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. We do not collect or share personally identifiable information using Google Analytics.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
Temporary cookies are used to record the items you place in your shopping cart - the cookies are removed when your browser is closed.
How we use your information
- to establish and maintain your relationship as a customer of Australiana Online Pty Ltd.
- to provide the products and services you have requested from Australiana Online Pty Ltd.
- to administer and manage those products and services.
- to answer your inquiry.
- for direct marketing by email, specials on products or services you have shown interest in.
If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Australiana Online Pty Ltd which you would not like to receive, please contact us and we will remove your name from our mailing list. Australiana Online Pty Ltd respects your privacy and will not rent, trade, or sell your personal information.
Access to your personal information
In most cases, you can gain access to the personal information that Australiana Online Pty Ltd holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Australiana Online Pty Ltd will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The internet is not always a secure method of transmitting information. Accordingly, Australiana Online Pty Ltd cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorised access or use of that information.