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We use Australia Post for our deliveries. There are some delays in the regular mail and express post network within Australia, and there are delays delivering parcels overseas. This is due to the many flight cancellations and government restrictions. Australia Post has for the moment suspended their Economy Air Mail service to all overseas countries except for New Zealand, China and the United Kingdom. Overseas items can be sent to most other countries via the more expensive Standard Air Mail service and Express Post service. Our website will display the available shipping options at the checkout.
The delivery time guide below (particularly Express Post and Overseas Post) does not apply in these uncertain times. We will do the best we can, please help us support you. Thank you.
Quick Australia Guide
Free delivery* (no minimum spend!) available to Sawtell (2452) - Coffs Harbour (2450) - Woolgoolga (2456) in New South Wales.
* select Free Shipping when checking out (completing purchase).
Small items (eg bookmark, keyring, decal) $4.95
Parcel up to 500gm $8.95
Parcel over 500gm $14.95
Spend $80 or more Free Shipping**
** select Free Shipping when checking out (completing purchase). To Australian addresses only. Using Australia Post.
Sydney: 2 - 4 business days
Melbourne and Brisbane: 3 - 5 business days
Other New South Wales: 2 - 5 business days
Other Australia: 3 - 8 business days
Express Post - order and pay before 1pm Sydney time.
Cost - varies based on weight and size
Sydney: overnight (next business day)
Melbourne and Brisbane: 2 business nights
Other Australia: fastest possible delivery by Australia Post.
The above times are a guide only and are from time of despatch.
We normally send orders same day or next business day. If we are unable to send your order within 3 working days we will send you an email with details and options.
For more information and international delivery times see below.
More Delivery Information
Shipping charges include packaging and delivery. We use Australia Post to deliver your Australian gifts and souvenirs. Shipping charges are based on the packaging, total weight, cubic size of your order, and destination. Shipping charges for purchases up to 15kg in weight are automatically calculated and displayed when checking out (payment screen). For any purchase or combined purchases weighing in excess of 15kg we will contact you by email with the shipping charge for your authorisation before your order is despatched. If you telephone, or email us your order (i.e not use the website to place an order) we will contact you via email to confirm the shipping charge before your order is despatched.
Incorrect delivery address details may result in your purchases being delayed or not being delivered, so please ensure your delivery address details are correct including the post/zip code. Please provide us the mailing address your postal authority uses to deliver your mail, if you are in a multi-story building and your mail goes to a post box or locked bag give us that address. The cost of having to resend your purchase due to incorrect delivery address details are your responsibility.
Tip: For some items the cost of delivery is not more expensive for multiple items. For example, the cost of delivery for two drink coolers may be the same as the cost of delivery for one drink cooler. The same for some bookmarks, magnets and other small items.
You can check the calculated delivery cost when you go to 'Cart', select 'Shipping Info' and enter your country and post code. You are not comitted to the purchase at this stage - not until you enter your payment details which is part of the 'Checkout' process. For countries that do not use a post code such as Kuwait and Hong Kong enter 0000 as the post code.
Spend $80 or more, select 'Free Shipping' and we will send your order for free by regular mail (Australian deliveries only).
For deliveries within New South Wales allow 2 - 5 business days. For deliveries to other parts of Australia allow 3 - 8 business days. We do deliver to Post Boxes but you may have to collect during business hours and sign for the parcel. A signature is required for most of our deliveries. If you are not home to take delivery a card will be left advising you to collect your parcel at the Post Office. If you know you will not be home, have your parcel sent to work, be sure to use your employer's Australia Post address - a post box or locked bag if your employer has one or the correct floor where the mail goes to a multi-storey building (refer to "Delivery Address" on the "checkout page/screen").
Express Post delivery is available as a delivery option but is more expensive. If the order and payment is received prior to 1pm (Sydney time ) Express Post will deliver to:
- Sydney addresses overnight, and
- Brisbane or Melbourne addresses - generally two nights,
- delivery to other destinations is via fastest possible delivery i.e. not an overnight service.
The above delivery times are a guide only as we have no control over Australia Post, and as a result we cannot guarantee to deliver by a certain date.
Free Delivery is available for deliveries to addresses in Coffs Harbour (NSW) (excluding PO boxes).
We use the following Australia Post Air Mail services to deliver overseas orders:
Economy Air Mail is the least expensive service and also the slowest. Allow at least 12 business days for delivery - even longer to non metropolitan areas outside major cities. Economy Air Mail does not have a tracking service and can only be used for parcels up to 2kg.
Standard Air Mail does have a limited tracking service to most countries. Allow at least 8 business days for delivery - even longer to non metropolitan areas outside major cities.
Express International Post does have a limited tracking service to most countries. Allow at least 5 business days for delivery - even longer to non metropolitan areas outside major cities.
The above delivery time guides assume there are no delays by Customs Authorities. Delivery times may be longer in peak mail periods such as the period leading up to Christmas.
Australia Post does not guarantee the delivery time of parcels, nor can we (Australiana Online). We will email you a tracking number (where available) for your Standard Air Mail or Express International Post parcel however only limited tracking information is available from Australia Post. Economy Air Mail does not have a tracking number.
We cannot control what the postal service or the Customs Authorities here and overseas do and how long they take, hence we cannot guarantee to deliver by a certain date. Whilst we take great care to package/wrap your order Customs may open or unwrap your package for inspection.
As Customs laws and duties vary from country to country any customs duties, tariffs, taxes, or other charges incurred, or delays or confiscations by Customs authorities in the purchaser's or recipient's country are the responsibility of the purchaser and/or the recipient. If you are unsure about purchasing an item we would advise you to check with your local Customs Authority before placing an order as we do not provide a refund when items are refused due to Customs regulations.
As an example, click on this link for information on UK Customs Duty and VAT for orders sent to the United Kingdom http://www.hmrc.gov.uk/customs/post/internet.htm
We welcome your feedback on early and delayed deliveries.