Australiana Online Pty Ltd
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Australiana Online Pty Ltd
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Frequently Asked
Questions How Do I Browse the Products for
Sale? What are the How Do I Purchase a Product
that I Like? Is the Item I Want Available Now
(in Stock) or Do You Order it In? How Do I Add Items to my Shopping
Cart? Why Wont the Item I Want Add to my
Shopping Cart? What are Domestic Prices and
International Prices? What Happens when I Proceed to
Checkout? How Much Will the
Shipping/Delivery Cost Be? Will I Receive a Receipt when
I Make a Purchase? I Need a Tax Invoice - How do I
Obtain One? What Forms of Payment
do You Accept? What Currencies can I Make
Payment in? Will You Keep My Details
Private? If I am not Completely Satisfied
with my Purchase can I get a Refund or an Exchange? I want to purchase a video or
DVD but I don't know which format - PAL or NTSC, to buy?
Who is Australiana
Online? Australiana Online is an Australian
owned and operated company set up for the purpose of providing a range of
quality Australian products. We only sell our products via this website. We are
located at Sawtell in the State of New South Wales, Australia. We are a
registered Australian company, our Australian Business Number is: 58 113 209
206. How Do I Browse the Products
for Sale? Select a category of product you would
like to browse from the Product Categories menu on the left of the screen
by moving your mouse to the category and clicking. Use the scroll bar located on
the right side of the screen to see the products listed up and down the
page. If you are interested in a product click on the What Are the Instead of scrolling to the top
of a page, whenever you see a "hand pointing up" just click on it
with your mouse and it will take you to the top of the page. How do I Purchase a Product
that I Like? Purchasing a product is easy.
Choose the product you want and add it to your shopping cart by pressing the
Is the Item I Want
Available Now (in Stock) or Do You Have to Order it In? All of the items displayed on the
website are available now. Obviously we only have one each of the original
artwork - paintings & ceramics. With the other items on the website we may
only have one or two in stock or dozens in stock depending on demand and when we
last placed an order with the supplier. If you order multiple items and we do
not have enough available to fill your order we will send you an email
outlining your options and wait to hear back from you. If you are ordering
a larger than usual quantity, for a company function for example, we can order
additional items in to meet your requirements. What is a Shopping
Cart? Just imagine you are at your
local supermarket shopping for food. You browse the shelves along the aisles
placing things in your basket or trolley as you go. Well the shopping cart here
is just the same. As you browse the products at Australiana Online you can put
them in your shopping cart (and you can take them out as well). You can see the
contents of your shopping cart at any time by selecting the "View Cart" tab at
the top of the page. When you have all the items you want you then proceed to
the checkout just like you would at your local supermarket. How do I Add Items to my
Shopping Cart? If you would like to purchase the
product click on the Why Wont the Item I Want Add
Items to my Shopping Cart? If an item you wish to purchase
will not go into your shopping cart the item is probably out of stock ie. we
have sold out of that item and are waiting for more to arrive. However some
items such as the original paintings and other art will never be replaced, once
they are sold they are gone! What are Domestic Prices and
International Prices? All prices displayed are in
Australian Dollars ($AUD). Goods purchased and delivered to an Australian
address are subject to a 10% tax called the Goods and Services Tax (GST). Goods
purchased and delivered to an overseas address are not subject to the 10% GST.
If you are in Australia and want to see the price of a product including
the GST then press the What Happens when I Proceed to
Checkout? If you have finished selecting
the items you wish to buy view the contents of your shopping cart by selecting
the "View Cart" tab at the top of the page. When you are ready to purchase the
products go to the payment (checkout) screen by selecting the How Much Will the
Shipping/Delivery Cost Be? The website needs to know two
bits of information to determine the shipping cost. Firstly we need to know what
you are purchasing (so we can determine size and weight) and secondly we need to
know where the items are to be delivered (down the road or on the other side of
the world). Once you have selected the item/s to purchase select the "View Cart"
tab at the top of the web page, have a look at the items in your shopping cart
then click on the
Will I Receive a Receipt when I make a Purchase? When you complete your purchase you
will be sent an "Order Confirmation" by email. This will have on it an Order
Number, your billing address, delivery address, products ordered and cost -
including shipping charge. If you need to contact us about your purchase please
refer to the Order Number that appears at the top left of your "Order
Confirmation". If paying by credit card your purchase will be listed on your
credit card statement as "Australiana Online Pty Ltd" in the transaction
details.
I Need a Tax Invoice - How Do I Obtain One? As many of our items are purchased as
gifts we do not include payment details with the item when shipping. In most
cases customers are happy to receive the "Order Confirmation" that is emailed at
the time of purchase and see the purchase listed on their credit card statement.
However, if you are a business customer you may require a Tax Invoice for
taxation purposes. You can request a Tax Invoice when making your purchase by
doing so in the "Additional Information" box when checking out or you can email
Australiana Online and we will send you a Tax Invoice in the required format.
Is Shopping Online Secure? Shopping at Australiana Online is as secure as we can make it. When providing your payment details notice the padlock in the status bar (lower right hand corner) on your web browser or the "s" added to the "http" in the address line, these are an indication you are dealing with a secure site that has a digital certificate. Your web browser will confirm the digital certificate and will then encrypt all communications with our website using the cryptographic key in the certificate. Your credit card and personal details are encrypted using the latest industry standard SSL 128 bit encryption technology before being transmitted to a secure server for processing. If you are not comfortable
sending your credit card details via the internet you can transfer the the
purchase amount in Australian Dollars directly into our bank account by
selecting "Direct Deposit" as your method of payment, or
What Forms of Payment do You Accept? We accept Visa,
MasterCard, Diners Club, American Express, and JCB Card for
orders placed online, by fax, or by mail. Overseas customers will have their
credit card purchases charged in Australian Dollars then it will be
converted into local currency by the credit card provider.
Overseas customers should see the Currency
Converter page for a guide to the Australian Dollar exchange rate. We
also accept from Australian residents direct deposit of Australian Dollars into
our bank account or cheques drawn on Australian Banks - however your order will
not be processed until the the direct deposit or cheque has been cleared by the
bank. We can only accept cheques made out in Australian Dollars.
What Currencies can I Make Payment in? All prices displayed are in
Australian Dollars ($AUD). Overseas customers will have their credit card
purchases charged in Australian Dollars ($AUD) then converted into local
currency by the credit card provider. Overseas customers should see the Currency Converter page for a guide to
the Australian Dollar exchange rate.
When Will You Send My Goods? Depending on the time your order is received Australiana Online will endeavour to ship your goods the same or next working day. However, despite our best endeavours sometimes things do not go to plan - if for some reason we cannot ship your goods within 3 working days we will contact you. For further information on shipping times and charges see Shipping Information.
Will You Keep My Personal Details Private? Your privacy is very important to us
and we will not rent, trade, or sell your personal information. For
details of our Privacy Policy click
here.
If I am not Completely Satisfied with my Purchase can I get a Refund or an Exchange? Australiana Online has a 100% 14 day
money back guarantee if for some reason you are not completely satisfied
with your purchase. For details of our Refunds & Exchange Policy and how to
Return a product click here.
I want to purchase a video or DVD but I don't know which format - PAL or NTSC, to buy? PAL is the standard video/DVD format for Europe, Middle East, South Africa, Australia, and much of Asia excluding Japan, South Korea, Philipines, and Taiwan. NTSC is the standard video/DVD format for the USA, Canada, South America, Japan, South Korea, Philipines, and Taiwan. If you are still unsure have a look at a DVD cover you have at home, it will usually have the format - whether PAL or NTSC, printed on the rear of the cover often near the region code. Many new DVD players will play both PAL & NTSC formats but you must also have a TV that displays the PAL or NTSC format. Many new TVs display both formats. Send us an email stating which country the DVD is to be played in and we'll let you know whether PAL or NTSC is the correct format for you. | Home | About Us | View Cart | Fax/Post Order | Currency Converter | Contact Us | About Australia |Site Map | Testamonials |Links | © Copyright 2005 - 2008 Australiana Online Pty Ltd
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Symbols I See on Each
Page? 
button to see a larger
picture and more information about the product. You can add the item to your
shopping cart and continue browsing just by selecting a product category from
the left side of the screen. 
button (you are not committed to purchasing the product by adding
it to your cart - you can always remove the product before proceeding to the
checkout if you change your mind). You can then continue browsing and add other
products to your cart, or if you have finished shopping proceed to the checkout
from the "Shopping Cart Contents" page and complete the purchase. You can pay
for your chosen products by credit card online via our secure server,
deposit/transfer the money into our bank account, or print out the Order
Form and fax or mail (with a cheque) to us with your details. 
button.
If you change the quantity of an item or remove an item from your shopping cart
press the 
button on the lower right side of the screen to display
the correct amount you will be charged for the items. 
button. If you are
purchasing from overseas press the 
button to see
the product price excluding the GST. Customers having their goods delivered to
an overseas address do not pay the 10% GST tax. The only difference between
the Domestic Price and the International Price is the 10% Goods and
Services Tax.