Australiana Online is an Australian owned and operated company set up for the purpose of providing a wide range of quality Australian products. We are located at Coffs Harbour on the mid-north coast in the State of New South Wales, Australia. We are a registered Australian company, and our Australian Business Number is: 58 113 209 206.
Australiana Online was established to fill a need in the market place for genuine Australian made gifts and souvenirs. Many times we have gone shopping for an Australian gift only to find that most are made overseas or not of the quality we required to give as a gift. The search for quality Australian made products was time consuming and sometimes frustrating, especially when the shopping was left to the last moment.
Australiana Online's aim is to locate quality Australian made gifts and souvenirs and make them available to you. We would be pleased to have our selection of Australian gifts and souvenirs in our home or office or give them to family, friends, work colleagues, and overseas visitors. We hope you will agree.
When you purchase any gifts and souvenirs from our range you can be confident you are purchasing a quality Australian product with a 100% 30 day money back guarantee, on a secure website, and that your privacy is important to us.
Before you purchase from another website ask yourself 3 simple questions, i) have a look at the website's contact details (if you can find them) - are they in Australia? ii) does the website belong to one online retailer or is it one website for a lot of retailers i.e. an online shopping mall - who are you going to contact if things go wrong? and iii) do you know if the product is made in Australia or is the other website selling products "designed in Australia" and made overseas - do you really want to buy your friend a koala made in China?
Why Buy From Australiana Online?
Here are some reasons why:
"No Risk Shopping" Refund & Exchange Policy
Our customers are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase from Australiana Online.
Refunds & Exchanges
If for any reason you are not completely satisfied with any purchase you make from Australiana Online simply email for a 'Return Form' from us, complete the form and return the form with your purchase within 30 days of you receiving the product for a refund or an exchange (see below for "How to make a Return") . Products for a refund or an exchange must be undamaged and in as new condition. CDs & DVDs must be returned unopened. Upon receipt of the product at Australiana Online we will refund or give a credit for exchange, which ever you choose, for the entire purchase price including freight on the original purchase. Freight charges for return of goods to Australiana Online are the purchasers responsibility, we do not accept the return of goods sent Cash on Delivery (COD).
Where an order is for a quantity in excess of normal retail sales i.e a large corporate order, and we have to order in stock to satisfy the order we will only provide a refund if the product is faulty or not properly described in accordance with legislation.
Faulty or Wrong Products
If the product is faulty, or is not the product you ordered please obtain and complete a "Return Form" and return the form with the product within 30 days for a full refund (including freight) or an exchange (see below for "How to make a Return").
Goods Damaged in Transit
Australiana Online take great care in packaging your purchase. If your purchase is damaged in transit in Australia you will need to return the damaged product to us along with the "Return Form" within 30 days for assessment.
If your purchase is damaged in transit overseas you will need to take the items purchased and the packaging to your local post office and obtain a "Damage Report" (Indemnity Report). Send us a copy of the "Damage Report", "Order Confirmation", and any digital photographs that may assist us with your refund.
Method of Refunds
Australiana Online Pty Ltd will refund to your credit card, or if payment was made by cheque or direct deposit we can post an Australian Dollar cheque or deposit directly into your bank account.
How to make a Return
All we ask is that you complete the following 3 easy steps:
send to us (i) the 'Return Form', (ii) copy of the 'Order Details', and (iii) product (properly packaged) in its original, undamaged condition with its packaging, instructions, and labels, to
Australiana Online Pty Ltd
PO Box 6
Coffs Harbour NSW 2450
Our Terms, Conditions, & Disclaimers
The following are our Terms, Conditions, and Disclaimers under which we transact business with you.
We are Australiana Online Pty Ltd and our ABN is 58 113 209 206. This website and its use is governed by the laws of the State of New South Wales, Australia.
The use of this website is governed by the following Terms, Conditions, and Disclaimers. By using this website you agree to the Terms, Conditions, and Disclaimers as set out. If you disagree with any of the Terms, Conditions, and Disclaimers please do not make any purchases and leave this website. Australiana Online Pty Ltd reserves the right to add, change or delete any or all of the Terms, Conditions, & Disclaimers without notice. Any addition, change, or deletion to the Terms, Conditions, & Disclaimers will become effective 30 calendar days from the date of the addition, change, or deletion.
If you are accessing this website from a country other than Australia, by continuing to access this website you acknowledge that you agree with these Terms, Conditions, and Disclaimers and you agree to indemnify Australiana Online Pty Ltd for any damages, losses or costs you incur as a consequence of accessing and using this website.
All prices displayed are in Australian Dollars. Prices of products are subject to change at any time without notification. We only accept payment in Australian Dollars. We accept payment by credit card, direct deposit, or cheque drawn on an Australian Bank in Australian Dollars. Purchases paid for by cheque will not be shipped until cleared funds have been received in to our bank account. All goods remain the property of Australiana Online Pty Ltd until payment (cleared funds) has been received in full. Whilst we take care to have all products available for shipping, Australiana Online Pty Ltd does not guarantee the availability of any product on this website.
Australiana Online Pty Ltd reserves the right to accept or reject your order for any reason. All orders accepted and supplied by Australiana Online Pty Ltd are on the basis that the customer agrees to and abides by these Terms, Conditions, & Disclaimers.
All purchases are charged in Australian Dollars by Australiana Online Pty Ltd. Customers whose local currency is not Australian Dollars will have the cost of their purchase converted to their local currency by their credit card provider.
Any customs duties, import duties, tariffs, other taxes, or other charges incurred, or any delays in delivery or confiscations are always the responsibility of the purchaser. Australiana Online Pty Ltd is not liable for any loss, costs incurred, or damages resulting from charges, duties, tariffs, taxes, delays, confiscations, or non-delivery of products.
Refunds & Exchanges
Claims for a refund or exchange must be made within 30 days of receipt of the product. A 'Return Form' obtained from Australiana Online Pty Ltd must be completed and signed before an exchange or refund can be processed. Refer to the 'Refund & Exchange Policy' on this page.
Delivery times are indicative only and we cannot guarantee to meet scheduled delivery times. Australiana Online Pty Ltd is not liable for any loss, costs incurred, or damages resulting from delays, confiscation, or non-delivery of products. Any customs duties, tariffs, taxes, or other charges incurred, or delays or confiscations by Customs authorities in the purchaser's country are the responsibility of the purchaser. Purchases or combined purchases weighing in excess of 15kg will have the freight charge notified by email prior to despatch of the order. Refer to the 'Shipping' page for further information.
Australiana Online Pty Ltd records the IP address used when an online purchase is made and checks credit card details for unauthorised use of a credit card, the use of an invalid credit card, or the supplying of a false name and personal details.
Product Dimensions and Colours
Where sizes are displayed they are approximate dimensions only. They are displayed to help you visualise the product. We have attempted to reproduce the colour of each of our products in the displayed images, but some colour variations may occur due to your internet browser and monitor settings.
Limitation of Liability
To the extent permitted by law, Australiana Online Pty Ltd and it's Directors and employees are not liable to you or any third party for any indirect or consequential damage or loss in connection with the use of this website.
Australiana Online Pty Ltd has taken reasonable care in producing this website, however changes may occur at any time that impact on the accuracy or completeness of the information provided on the website. The website and information therein may contain errors, or omissions. To the extent permitted by law, Australiana Online Pty Ltd does not warrant the accuracy, reliability, or completeness of information on this website or omitted from this website.
All rights in the website, including it's contents, graphics, and images, are reserved by Australiana Online Pty Ltd. No part of the website including images may be modified, transmitted, reproduced or stored in any form or by any electronic or mechanical means, including information and retrieval systems, without the prior written permission of Australiana Online Pty Ltd.
Links to Third Party Websites
Links to third party websites should not be considered as an endorsement, recommendation, or approval of those sites or the products, services, or information they contain.
We recommend that you use a firewall and anti-virus software with up-to-date virus definitions. Whilst we take precautions, Australiana Online Pty Ltd cannot guarantee that this website or linked websites are free of viruses, or any other damaging software/programmes. We are not liable for any interference, damage, or loss to you or your computer system in connection with the use of this website.